Who is the coffee lady
A representative of this profession is a neat, well-groomed, well-dressed girl who monitors coffee and tea in the office and organizes coffee breaks at meetings. She helps at all stages of the process - from drawing up a purchasing plan and purchasing the necessary products to cleaning and washing dishes. She is an energetic and positive employee who is dedicated to creating a cozy and pleasant working atmosphere.
In some companies, the duties of a coffee lady are often intertwined with the duties of an office manager or secretary.
Responsibilities
The responsibilities of a coffee lady in the office are quite simple; you need to take care of the employees of your company, in terms of ensuring that they do not “die of thirst” without tea or coffee.
Now more details. The employee must ensure that tea, drinks and snacks are available. If they run out, the coffee lady must buy them (usually this is done monthly). Preparing tea, drinks and snacks for them is the task of the coffee-lady; taking care of office kitchen appliances (coffee makers, kettles) is also her concern. She must take care of the condition of kitchen appliances, maintain order in meeting rooms and, if necessary, set tables there, and greet guests. This can be said - a personal waiter for the company.
You can work not on a permanent basis - on calls. To do this, you need to send your resume to a catering company that specializes in providing on-call restaurant services. If your resume is of interest to the company, then you will be invited to offsite events and one-time promotions - presentations, seminars, conferences, which often include banquets. I would like to say that at such events, in addition to coffee ladies, so-called coffee fights are also required.
Responsibilities of a coffee lady
In different companies, the responsibilities of a coffee lady may differ, let’s look at the main ones:
- Of course, the main responsibility is to brew delicious coffee;
- preparing delicious tea (knowledge of the basics of the tea ceremony);
- preparing cold drinks (juices, lemonades);
- table setting (preparing the table for a meeting or meeting);
- monitoring the cleanliness and order of the premises after the reception (washing the coffee machine and other utensils, dry and wet cleaning);
- serving coffee and snacks during coffee breaks (cookies, chocolates, cakes, desserts, sliced fruit);
- drawing up a food procurement plan and agreeing with the company management;
- purchasing necessary products from suppliers according to estimates;
- organizing the delivery of products to the office;
- control over payment for goods and services.
In addition to the main responsibilities, there are additional ones:
- organization of events;
- drawing up and sending invitations, calling guests;
- meeting with guests;
- cleaning the premises.
What to Serve
It is recommended to serve classic coffee, always of good quality, freshly roasted and freshly ground, in no case soluble, without flavoring additives. Serve coffee with a glass of cold water and cream in individual packaging. You can choose between black or green tea. Sugar must be served with black tea, even if it will not be touched. To green - it is better to check with the guests.
The quality of coffee cannot be neglected. If you use an espresso machine, choose special espresso blends. We recommend professional blends from Fiore, Donizetti or Paganini. As a worthy alternative, we suggest using high-quality coffee from plantations. Both an espresso machine and a filter coffee maker are suitable for its preparation. The second option is even preferable, as you will surprise your guests with unusual and very tasty coffee. And of course, the coffee must be freshly roasted. Gone are the days of drinking “just coffee.” The opportunity to taste coffee in different countries has made people picky in choosing the type and method of preparation. Coffee lovers are turning into connoisseurs.
Requirements for applicants
A coffee lady working in an office must have the following knowledge and skills:
- Know how to make coffee in a coffee machine.
- Know how to brew tea correctly.
- A competitive advantage of this profession is knowledge of one or more foreign languages (foreign delegations may be present at meetings).
- If you need to simultaneously perform the duties of an office manager, knowledge of office programs.
- An employee in this position will need good manners, a sense of tact, and knowledge of etiquette.
- Well-groomed and pleasant appearance.
- As a rule, there are no age requirements for candidates. Most employers are looking for a girl between 20 and 30 years old. But sometimes, on the contrary, they give preference to ladies 50–55 years old who are courteous and have excellent manners. Such an experienced housewife knows perfectly well what is in the kitchen and where, and will find a personal approach to each partner of the company.
Personal qualities
What qualities should a coffee lady have?
- The main quality is accuracy. Working with food and table setting requires neatness and perfect cleanliness.
- Organizational skills. A girl should be prepared for many surprises and be able to calculate every little detail when organizing an important meeting or event in the office.
- Positive attitude. A prerequisite for applying for a position is the ability to evoke positive emotions. Even in a difficult situation, a smile should be the main accessory of the “office keeper.” Radiance, positivity and cheerfulness will brighten up any meeting.
- Multitasking. Ability to perform multiple tasks simultaneously.
- Grammatically correct speech.
Previous work experience
Experience as a waiter, bartender, secretary, or office manager is preferred. Usually, being a coffee lady is the starting point of a career. Having a higher education and knowledge of English will help you climb the career ladder over time (optionally, to assistant manager).
Categories of companies that hire coffee ladies
There are certain categories of companies interested in this vacancy:
- Companies engaged in international activities that often receive delegations.
- Firms in which the position is combined with the vacancy of an office manager or secretary. Companies working in the field of show business. They most often hire employees for this position on a temporary basis.
- Increasingly, companies are ordering one-time services of a coffee lady to serve meetings and negotiations from special catering or outsourcing companies. Thus, the customer company saves on permanent employees.
Terms of reference for the provision of coffee lady services
Terms of reference for the provision of coffee lady services.
General provisions:
Providing services for servicing the kitchen area and providing coffee lady services for the needs of Sputnik, located at the address: Moscow, Moskovsky village, Kyiv highway, 22nd km, domovl. 6, building 1, floor 3; The contract for the provision of services is concluded in accordance with the Customer’s form; The provision of services must be continuous throughout the entire term of the contract; Services include: kitchen area maintenance and coffee lady services
Requirements for the performer:
1. The contractor must have the necessary professional knowledge, managerial competence, experience and reputation, have resource capabilities (financial, logistical, technical, production, labor);
2. The contractor must have full civil legal capacity to conclude and execute the contract (must be registered in the prescribed manner and have appropriate valid licenses to perform activities under the contract);
3. The executor must not be insolvent or bankrupt, be in the process of liquidation, the property of the participant in the request for proposals in the part that is essential for the executor of the contract, should not be seized, the economic activity of the participant in the request for proposals must not be suspended;
4. The contractor must have at least one year of experience in the services market in the subject of selection;
5. Completion of at least 100% of the work by our own personnel;
6. Payment terms: no advance (100% postpaid) monthly.
Personnel requirements:
The employment of personnel must be carried out in accordance with the legislation of the Russian Federation (personnel must have the appropriate permits). The Contractor's personnel who have undergone a medical examination and instructions on labor protection are allowed to provide services. The Contractor's personnel must have:
- neat and tidy appearance,
— a health record with a passed (valid) medical commission,
- an identity document with a registration mark,
— must comply with the rules of the internal schedule and daily routine established at the Customer’s facilities,
— within the framework of fulfilling their duties, they must conduct cultural and polite communication with the Customer’s employees.
4. The Contractor is obliged to ensure full staffing and continuity of service provision in cases of staff absence from work (vacation, illness, dismissal, etc.). If necessary, ensure the replacement of employees at the Customer’s reasoned request, as well as the fastest possible replacement of sick or retired employees during one work shift. During the employee's vacation, the Contractor also provides an appropriate replacement for the absent employee.
Requirements for content and quality of services:
1. The services provided must be performed with a clear organization of labor and compliance with the labor legislation of the Russian Federation, by qualified personnel with high professionalism;
2. The services provided must comply with the requirements of safety regulations, fire safety, industrial safety, electrical safety of the Russian Federation, labor protection regulations and sanitary standards;
3. The services provided must comply with the requirements of GOST R 51870-2002 “Household Services. Cleaning services for buildings and structures. General technical conditions" was adopted by the Decree of the State Standard of Russia dated 01.01.2001;
4. Services must be provided with high quality, in full in accordance with the list and frequency of services provided;
5. The Contractor (the Contractor's staff) must strictly adhere to the time schedule for the provision of services established at the Customer's facilities;
6. The Contractor appoints a person responsible for the coordination and activities of personnel, as well as the quality of services provided;
7. The Contractor bears financial responsibility for damage to the Customer’s property and equipment when providing services in accordance with the current legislation of the Russian Federation;
8. The Applicant (Contractor) is obliged to warn the Customer about the detection of possible adverse consequences that may arise during the provision of services and to suspend their provision until the relevant instructions from the Customer are received;
9. If deficiencies are discovered in the work performed, eliminate them immediately, and if this is not possible, eliminate the deficiencies within a reasonable time.
10. Services are provided daily from 10:00 to 19:00 (Moscow time), except weekends and holidays.
Conditions and frequency of service provision:
Maintaining order in coffee points: Checking the availability of products in containers and refilling them as needed - daily, 3 times a day; Control of product expiration dates. Informing the administrative manager about the delay - daily, once a day; Wiping tables, bar counters - daily, as necessary; Checking the availability of sufficient disposable tableware and other consumables – 2 times a week; Call a cleaning specialist if the floors are significantly dirty or to empty trash bins - as necessary; Collecting dirty dishes from work tables - every day at the beginning and end of your working day; Loading dirty dishes into the dishwasher, laying out clean dishes - daily, as they accumulate; Cleaning coffee machines from scale and dirt - daily, as necessary; Monitoring the availability of products and bringing to the attention of the administrative manager of Sputnik about the need for an order; Serving meetings in meeting rooms with the participation of third parties, serving coffee, tea, food for drinks - as necessary.
Security requirements:
The safety criteria for the services provided must comply with the requirements of GOST R 51870-2002, GOST 12.1.004-91 “System of occupational safety standards. Fire safety. General requirements". When cleaning premises, it is prohibited to use flammable liquids (gasoline, kerosene, etc.). When cleaning premises, it is prohibited to wipe electrical sockets and live devices with a damp cloth.
Cost of services:
Payment terms: no advance (100% postpaid) monthly; The cost of services is set in Russian rubles, including VAT and (or) excluding VAT; The agreement concluded based on the results of this Selection specifies all essential conditions. The cost of providing services is fixed and cannot change during the execution of such a contract.
Terms and payment procedure:
1. No advance payment.
2. Payment – non-cash, currency – rubles of the Russian Federation.
3. Payment for services rendered is made monthly until the 30th day of the month following the reporting month, based on the results of the work performed, on the basis of the Certificate of Completion signed by the parties.
4. The invoice and the certificate of completion of work are provided no later than the 2nd day of the month following the reporting month.
5. Services are provided within 12 months from the date of signing the contract.
Where to find a job?
Job vacancies can be found on online employment portals, of which there are now a huge number. There you can easily select a job according to the necessary criteria: desired salary, full or part-time work, schedule, requirements. Often the vacancy is also called “household support specialist”.
You can also consider job search advertisements in magazines and newspapers. Such vacancies are usually found in the “Cafes and Restaurants” section. If you are interested in just such a vacancy in a large international company, then it would be a good idea to turn to the services of recruitment agencies.
Those who believe that a coffee lady in the office performs simple duties at a relaxed pace are very mistaken. In fact, this is not an easy job that requires a lot of skills, skills and relevant personal qualities.
